Boxes will ship during the subsequent month of your billing date. For example, if you were billed on November 15, your box will ship on or before the last day of December.

Shipping Months:

• March
• June
• September
• December

Once your subscription box ships within its designated send-out-month, you will receive your DHN's 4910 box within 5-7 business day after ship date (US) or 45 days (outside of US).

Subscribers are responsible for any customs or forwarding fees.

PLEASE NOTE: while your receipt may show the shipment date to be the time allotted for a typical order, subscription boxes are unique in that they will not ship until on or before the last day of the subsequent month.

PLEASE NOTE: we CANNOT provide specific ship dates as boxes are sent out periodically throughout the month.  

You are charged at the time of signup and recurring charges will began every three months after that on the 15th of every 3rd month. (4 times a year)

Billing dates are:

• February 15
• May 15
• August 15
• November 15

REMINDER: All subscription account updates must be made by 11:59 PM on the 14th of the billing month. Once your order has been created, we won’t be able to modify the shipping address.

Login to your DHN account here and click the words "MANAGE SUBSCRIPTION." Updating your information under "My Account" WILL NOT update your subcription product information.

REMINDER: All subscription account updates must be made by 11:59 PM EST on the 14th of the billing month. Once your order has been billed, we won’t be able to modify the shipping address.

Billing Dates:

• Feb 15
• May 15
• August 15
• November 15

If you are having trouble signing into your account after it has been successfully activated, please contact customer service.

REMINDER: All subscription account updates must be made by 11:59 PM EST on the 14th of the billing month. Once your order has been billed, we won’t be able to modify the shipping address.

Billing Dates:

• Feb 15
• May 15
• August 15
• November 15

If your card info has changed and was not able to be processed, you will have 7 days to update your billing information by logging into your account here and clicking "Manage Subscription". If your billing information is not updated within 7 days, your subscription will be canceled.

To cancel your subscription, login to your account here and click "Manage Subscription." Next click "Cancel Subscription" as shown below.

Cancellation must occur 24 HOURS BEFORE the bill date. For example, by 11:59pm EST on February 14, May 14, August 14, and November 14. If your cancellation is made after midnight, you will still be charged for that season's box and your cancellation will not take effect until the next season's box. No exceptions.

Unfortunately, subscription boxes are nonrefundable and nonreturnable, with no exceptions. Any skipped box shipments or cancellations must be made 24 hours before your box is billed.

Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 2 weeks of your delivery date. Please fill out our form here and we will assist you with filing a claim and/or getting your items replaced.

Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 2 weeks of your delivery date. Please fill out our form here and we will assist you with filing a claim and/or getting your items replaced.