FULFILLMENT TIME:

U.S. orders: from the time the order is placed please allow 3-5 business days to receive your item.

International orders: please allow 7-45 business days to receive your item due to COVID-19. Shipping times are not guaranteed with international first class shipping. For guaranteed shipping, priority international shipping must be purchased.

SOME NOTES:

• Orders cannot be changed or cancelled after the order is placed. This includes items in the order, change of address, and/or cancellations wanted due to incorrect address provided.
• Orders that are lost through USPS will be replaced only, not refunded.
• Orders placed after 7am est. on friday will process the following Monday
• DHN is not responsible for USPS delivery delays or lost shipments
• Custom orders: 8-12 business days to fulfill once the order is placed + shipping.
• Custom fees and duties are the customers' responsibility

*DHN is not responsible for lost items, items sent out with incorrect addresses, items that are shipped back due to invalid addresses and/or packages marked as 'unable to forward' by USPS. *If items are sent back to DHN from USPS for any reason, the customer is responsible for a $5.00 reshipment fee at the customer service representatives discretion*

Our warehouse immediately starts working on your order after it is placed. Therefore, orders cannot be edited or canceled after they are placed. This includes both addresses and items in the order.

To start a return, click here.

RETURN POLICY!

• Valid 60 days past purchase date
• You cannot return items that were free gifts, purchased longer than 60 days ago, or marked as final sale.
• A $5.95 fee will be deducted from your refund.
• Customers are responsible for returns delivered outside of the US - please contact info@dentalhygienenation.com for more information.
• Received a damaged item? Send us an email at info@dentalhygienenation.com.

DELIVERED BUT IT'S NOT HERE:

Sometimes packages can get lost through USPS, it happens! If the tracking history shows as delivered to the address the customer provided, a claim must be filed through USPS. Next, send the proof of your claim to info@dentalhygienenation.com and a reshipment or refund will be issued.

TRACKING STOPS:

If the tracking stops, please contact info@dentalhygienenation.com. Lost shipments are eligible for reshipment and/or refund after 35 days of the shipment date.

*Lost package claims must be filed within 60 days of the shipment date. After 60 days of the shipment date, packages will not be considered for DHN’s lost mail protocol; i.e. the possibility for reimbursement and/or reshipment.

For easy exchange rates, click the toggle button for your currency in the upper left corner of our website. This will automatically show all items in your selected currency. At checkout, you will be charged in USD and the conversion will automatically calculate on your credit card or bank statement.

Yes, at the time of delivery, the customer is responsible for taxes due based on the order purchased.  

If you have a particular design you'd like to order in bulk, we'd be happy to discount your order! Bulk orders must total $200 or more to qualify for discount pricing. Only current designs offered on our site are available for bulk discount purchase. Email info@dentalhygienenation.com for more information!

Ambassador codes cannot be combined with any other promotions. If your code is not working without a promotion running, please email info@dentalhygienenation.com.